Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website and use our services.
- WHO WE ARE AND IMPORTANT INFORMATION
What is the purpose of this privacy notice?
At EQOL, we rely on the generosity and support of individuals like you. That is why we want to be transparent about why we need the personal information we request when you support us and how we will use it.
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you apply for membership, sign up to our newsletter, or fill out a form/survey.
This website is not intended for children and we do not knowingly collect data relating to children. We are committed to protecting your information and using it responsibly. Please read our policy carefully to understand how we collect, use and store your information.
Data controller(s)
EQOL is the controller and responsible for your personal data (collectively referred to as “EQOL”, “we”, “us” or “our” in this privacy notice). Our contact details are: EQOL, Griffin House, West Street, Woking, Surrey, GU21 6BS, info@eqol.co.uk.
For all data matters contact Jo Gracie] at jo.gracie@eqol.co.uk.
Third-party links outside of our control
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username, title, date of birth, gender.
Contact Data includes billing address, delivery address, email address, telephone numbers.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
Directly. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Apply for our membership services;
Create an account on our website;
Subscribe to our news;
Request marketing to be sent to you;
Connect with us on social media platforms such as Facebook and LinkedIn
4. WHY AND HOW WE USE YOUR PERSONAL DATA
We will only use your information where we have a legal basis to do so and will always respect your rights.
Where we use your information, it may be because you have consented to us doing so or because we consider we have a legitimate interest to do so. Most commonly, we will use your personal data in the following circumstances:
Performance of Contract: This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. This is unlikely to apply to you if you support us through donations or volunteering.
Legitimate Interest: This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting Jo Gracie at jo.gracie@eqol.co.uk.
Comply with a legal or regulatory obligation: This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Purposes for which we will use your personal data
We have set out below a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Please contact Jo Gracie at jo.gracie@eqol.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below:
|
Purpose / Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest
|
|
To respond to or fulfil any requests, complaints or queries you make to us |
(a) Identity (b) Contact |
We will use the information you give to us to handle your enquiry or request. This may include responding to your query or feedback, or sending you relevant information. |
|
To provide you with information and support for any events, training, fundraising, campaigning activities or volunteering opportunities you sign up to |
(a) Identity (b) Contact |
If you have completed our application form, or a form to register or enquire about an event or activity, or sign up to our mailing list, we will consider this as a request to send you details about the event, activity or campaign. Where you provide contact details, we will provide information and support by email, via social media, and any other channels for which you have provided your details. Where appropriate, we will use the information you provide to identify any help we can offer, specific to the activity you have signed up for and to provide necessary information to service providers. We may receive information through service providers or through third party websites such as Just Giving so we know you are fundraising for us. We will only access that information for marketing purposes when marketing consent has been given. |
|
To process any donations you make, claim any relevant Gift Aid and maintain |
(a) Identity (b) Contact (c) Financial |
(a) Necessary to comply with a legal obligation (b) Performance of a contract with you
|
Marketing
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing from us, you may opt out at any time.
You have the right to object to our processing of your personal data for marketing purposes at any time.
Access to your information and correction
You have the right to request a copy of any data EQOL holds or processes about you.
It is important to us to ensure any information we hold about you is accurate and up to date. You may ask us to correct or amend the information we hold about you at any time.
To request a copy of your information or make a change to it, please contact Jo Gracie at jo.gracie@eqol.co.uk.
Cookies
Cookies are text files that are placed on the device you use to browse our websites to collect information about website visitor behaviour and, where a secure area of the website is available, to remember your login details while you are browsing the secure area and keep you logged in if you select that option. Accepting cookies can also help improve your browsing experience by remembering your Accessibility selections as you navigate through the site.
You can refuse to accept cookies from our websites other than the ones that are necessary to enable the website to function correctly for you. If you accept cookies from our websites, you can remove these cookies from your browser at any time using your browser's standard tools.
The websites www.aboutcookies.org and www.allaboutcookies.org provide more general information about cookies and how to remove them.
Other websites
Our website contains links to other websites. Our privacy notice applies only to EQOL and its websites. If you follow a link to another web destination, you should consult that website's privacy policy for further information about their practices.
Changes to our privacy policy
Our privacy policy is reviewed regularly, as well as whenever new legislative or regulatory changes are announced that affect how we manage the data and privacy of our visitors and customers. We place all updates on this page and notify you of such changes, most likely via email.